Frequently Asked Questions

For our residential customers within 35 miles, our diagnostic trip fee is $85. This is to diagnose the issue with your unit and we will provide you a written estimate for the needed repair(s) if needed. As a thank-you to seniors, military personnel, and first responders, we offer a reduced diagnostic trip fee of $65, along with 10% off the labor portion of your repair.

Yes, 30 day labor warranty and manufacturer specific warranty on parts.

Yes! We offer several flexible financing options to help make your repairs more affordable:Affirm (Buy Now, Pay Later)Wells Fargo Retail Services credit cardFTL Finance loans

There is a lot of information on the internet on how to fix your AC or heater; however, you are dealing with deadly high voltages, sensitive fuses and electronics, and unsafe conditions, so we recommend you leave it to the license, trained and insured professionals. You might believe the repair is a simple switching out of a component, but there may be underling conditions that caused the component to fail and that's when a trained and experienced technician is needed to see and discover the underlying problem that lead to the failed component or can see and test for the next component that is getting ready to fail. Call us at (325)757-1270 or schedule an appointment online.

Your AC thermostat should be able to maintain a temperature set point; whether it is 69 or 80 degrees; in this 100 degree weather. If the thermostat room temperature keeps climbing, you should call to have the unit inspected.